The Customer Review Management Module simplifies the collection, organisation, and analysis of customer feedback across multiple review platforms. By centralising review data and automating key processes, this module helps businesses enhance customer satisfaction, monitor brand reputation, and turn insights into action.
Key Features and Functions:
Integrated Multi-Platform Review Management
- Multi-platform integration – Connects with review platforms such as Google Places, Trustpilot, and Bazaarvoice to collect and manage reviews from one central dashboard.
- Review verification – Ensures that feedback comes from verified customers, maintaining the authenticity and reliability of published reviews.
- Bulk review management – Streamlines large-scale review operations with tools to publish, hide, or delete multiple reviews at once.
Automated Feedback Collection
- Automated review reminders – Sends follow-up messages prompting customers to leave reviews, increasing participation and feedback volume.
- Customer interaction tracking – Records all review-related interactions, offering a complete view of customer engagement over time.
Insights and Customisation Tools
- Review analytics – Provides analytical tools to identify trends, measure satisfaction, and uncover areas for service improvement.
- Rating system management – Customises the rating structure to match business-specific performance metrics.
- Review filtering options – Enables sorting and filtering by date, rating, or authenticity for efficient review analysis.
Flexible Display and Response Control
- Direct response capabilities – Allows businesses to respond to reviews directly from the system, promoting timely and personal customer engagement.
- Review display customisation – Adjusts how reviews appear on the website, helping businesses showcase positive feedback and control presentation.
Optimised for Reputation Management and Customer Insight
With powerful integration, automation, and analytics features, the Customer Review Management Module empowers businesses to build trust, refine customer experiences, and maintain a strong online presence across key platforms.
